AuraDownload on the App Store

Troubleshooting · 1 min read

I reinstalled Aura and my data is gone

After a reinstall, sign in with the same method you used before. Sign in with Apple and email sign-in can create different accounts, especially when Hide My Email is involved.

Your account data and subscription should return after the correct sign-in or a purchase restore. Wall of Wins photos can return only if their earlier private uploads succeeded and you sign in to the same Aura account.

Deleting Aura also does not cancel a subscription. If the account still looks empty, email help@downloadaura.app with the sign-in method and purchase email you used.

Still stuck? Contact Aura support and tell us what happened.